Our shipping policies are designed to be fast, easy, and customer-friendly. We ship worldwide from our U.S. distribution center. All delivery estimates refer to business days — weekends and holidays are excluded. For orders under $59, standard 6-10 day shipping is a flat $2.99 for US orders. Free expedited shipping is offered at checkout for all orders over $59 after discounts and coupons and exclusive of tax. If it doesn't appear, the cart's subtotal hasn't reached $59. Estimated delivery times: These timeframes are approximate and not guaranteed. Weather, carrier volume, and seasonal demand can cause delays. For international shipments, estimates do not include time spent in customs. Customers shipping to Brazil or Argentina, please visit here for details. U.S. customers can choose from these expedited services, in business days: Orders placed by 1 p.m. EST on a business day will ship the same day. Unforeseen events (severe weather, labor disputes, etc.) can delay delivery; we cannot refund shipping for delays outside our control. Important: For 2-Day and Overnight services, please use a street address — not a PO Box — to ensure the speed you selected. We offer three international services: Economy (non-tracked), Premium (tracked), and Express (tracked private carrier). Premium (Expedited) shipping is free for many countries on orders of $59 USD or more (threshold calculated in USD). † Express shipping is not available to some countries due to customs restrictions and reasonable rates. If you do not see an Express shipping option available and you need your package faster, please contact our customer support team. Private carriers may require a signature. Please provide a delivery address where someone can receive the package during the day. Shipping costs vary by country and display in the shopping cart and at checkout after you enter your shipping address. Orders placed by 1 p.m. EST on a business day are packed and shipped the same day. Expedited orders receive priority handling so they move to the front of our shipping queue. Example: PO Boxes and Pack Stations can delay or block private-carrier expedited services. If you provide a PO Box for a 2-Day or Overnight service, we will ship to that address but cannot reship or refund shipping costs if delivery fails or is delayed. All orders ship from the United States. U.S. orders do not have customs or duties. International orders may be subject to VAT, customs fees, or import charges. These fees are set by your local government and are the recipient’s responsibility. If you are in the EU, please see the next question. When you order from the EU, you may see three separate charges beyond the items. VAT — We collect VAT at checkout and remit it directly to the relevant tax authorities on your behalf. This is handled through our IOSS registration, which means your order moves through customs without delays or surprise charges at the door. Shipping — We charge a flat shipping fee based on your country. International shipping costs more than we charge you, so we subsidize a portion of every order to make it as easy as possible for EU customers to get our products. Handling fee — The EU introduced a flat customs processing fee on July 1, 2026, charged per product type on every shipment entering the EU. A second fee is being added in November 2026.* Rather than pass these through as surprise costs, we pay them on your behalf and collect a small handling fee at checkout that is less than the actual cost we incur. This keeps your order moving smoothly and means no unexpected charges on delivery. *Note that these fees are charged per product category, so orders containing more than one type of item incur higher fees on our end. We charge a single flat handling fee regardless of order complexity. 98% of orders ship within one business day of being placed. Orders placed before 1 p.m. EST often ship the same day. Expedited services guarantee same-day processing unless delayed due to information requested for fulfillment. If a U.S. order placed with a guaranteed expedited service arrives late (excluding acts of God), we will refund the shipping cost. Free Shipping and regular Expedited Shipping are non-guaranteed; these costs are not refundable for delays. International shipping times are approximate. International shipping fees are refundable only if the carrier and we confirm that the package is lost. We’ll email you tracking details when your order ships. Carrier tracking updates can be delayed. Please allow time for updates to appear. We offer 365-Day Free Returns and Exchanges. See our Returns Page for details. All orders ship from Atlanta, Georgia, USA.How much does standard shipping cost?
How does free expedited shipping work?
What are the options for faster shipping in the U.S.?
What are the options for shipping around the world?
Economy (non-tracked)
Premium (tracked)
Express (tracked, private carrier)
If I order with an expedited service, when will my order ship?
Order before 1 p.m. Wednesday with 2-Day Shipping → arrives Friday.
Order after 1 p.m. Wednesday → ships Thursday and arrives Monday.How do customs and duties work?
I'm in the EU - please explain the VAT, shipping, and handling fee on my order?
How long does it take to ship out orders?
How can you help if my package doesn't arrive on time?
How will I know my order has shipped? Will I get a tracking number?
How does return shipping work?
Where will my order ship from?