You can exchange or return any product ordered on this website for 365 days. If you ordered elsewhere, let us assist with your exchange or refund. Start by filling out this form:
- We try to process all exchanges and returns within 48 hours of their receipt.
- Please allow for transit time back to you in the event of an exchange.
- Refunds may take a few days to appear on your credit or debit card. If you receive a refund notice, kindly wait at least 7 days after that before contacting us about funds not appearing in your account.
- Return shipping is FREE when you purchase on seatbeltextenderpros.com.
- We will always provide you with a shipping label for anything that needs to be returned to us. We cannot refund shipping labels you purchase yourself.
- If you placed your order on another site, please contact us before sending anything back, and we will be glad to help.
- We will gladly ship out exchanges from us to you for free as part of our 365-day Exchanges and Returns Policy.
- All exchanges ship with our standard shipping service, regardless of the original shipping carrier or speed selected. If you require a private carrier or faster shipping, please note that on your form, so we can contact you about options.
- We cannot refund shipping charges with the exception that the order did not arrive in the designated amount of time according to the tracking number and the shipping time was guaranteed by the nature of the service.*
- We regret that this shipping refund exception does not apply in cases when extreme weather conditions prevented shipping to your area, other unforeseeable events, when the wrong address was provided, or when, for instance, you live in a neighborhood that does not allow delivery after certain hours, though, delivery was attempted.
- *Please note that Fedex has suspended its guaranteed delivery time for all services in light of the events surrounding COVID and the expectations around the 2021 Holiday Season and unwinding period after. While the overwhelming majority of packages do arrive on time, we apologize in advance for any delays with these services and our temporary adoption of this policy.
Other Exchange Issues
- If your extender is returned for exchange and we don't have an extender that is a likely fit in your vehicle, then we will issue a refund.
- If the extender you need costs more than one sent back for exchange, we will contact you about processing payment for the difference.
- Refunds can only be issued via the same method of the original payment.
If you have questions about our 365-Day Exchange and Return policy, please contact us.