Our shipping policies are designed to be fast, easy and great for you, which is why we ship FREE around the world with our network of distribution centers.
All estimated delivery times refer to standard business days, excluding weekends and holidays.
How fast is free shipping?
Can I get my package faster?
If I order with a paid service, when will my order ship?
How long does it take to ship out orders?
How can you help if my package doesn't arrive on time?
How will I know that my order has shipped?
Will I get a tracking number?
How does return shipping work?
Where will my order ship from?
United States: 5 - 7 days
Europe: 4 - 10 days
Australia: 2 - 4 weeks (all orders sent with free shipping have delayed ship out due to COVID travel restrictions and the reduction in air traffic - alternate shipping options are available at checkout)
Canada: 4 - 6 weeks
Israel: 15 - 30 days†
Other destinations: 5 - 30 days
Free shipping times are approximate and not guaranteed. Delivery times can be delayed by extreme weather conditions, high package volume and other factors, especially during the peak holiday season. In addition, a collective slow down in mail systems and air traffic around the world due to COVID-19 has impacted transit times. We have tried to update our transit times to reflect these complications, but encourage you to select expedited shipping if you have concerns.
† Please note that expedited shipping is not available to Israel due to customs delays and charges. Only regular shipping is available.
We offer a handful of guaranteed expedited shipping services.
For U.S. customers:
- 3 business days for $5.99
- 2 business days for $6.99 (or FREE with $35+ purchase)
- 1-2 business days for $17.99
- Overnight Guaranteed for $29
For non-U.S. customers there are two expedited services offered: Priority and Express. The speeds are dependent on your destination and listed at checkout. Some countries do not have a priority option; priority is not a guaranteed time frame. The Express Shipping Service is guaranteed.
If you choose Express service, please make sure that you choose a delivery address where you can be reached during the day, as some private carriers will not leave the package with anyone but the designated recipient.
These expedited services are offered at checkout, so please select the service you need. U.S. orders must be placed by 1 p.m. EST to ship out that day.
Some less common extender variations (e.g. beige in color or longer lengths) are not stocked in the US and must be shipped from a European warehouse without expedited shipping. In the event that you order a product with paid expedited shipping, we may ship a comparable product with a slightly different characteristic from our US facility to ensure that your product arrives on time. If this isn't suitable for your needs long term, please let us know, and we will rectify the situation. We just want to ensure that you're using your extender as soon as possible, even if another must be shipped in the meantime to suit your color preferences.
As long as you order by 1 p.m. EST on a U.S. business day, your order will be packed and shipped the same day. Please take into account mail holidays when calculating which service you need.
For example, orders placed before 1 p.m. Wednesday with 2-Day Shipping will arrive Friday. Orders placed after 1 p.m. EST on Wednesday are the same as those ordered on Thursday and will arrive by Monday.
All expedited services include priority handling, so those orders will go to the front of our shipping queue, ensuring that some get into the mail stream even faster.
We want to get your package to you as fast as possible, so we may ship your order with a private carrier. Private carriers may not deliver to PO Boxes, which can cause delivery delays or failures. For expedited orders, please provide a street address (not a PO Box or Pack Station address). If a PO Box is provided as the shipping address, we will ship the order as requested, yet we cannot reship or refund shipping costs.
98% of orders ship out within one business day of being placed. If your order is placed before 1 p.m. EST, there is a good chance it will be shipped out that same day, although this is not guaranteed unless you choose an expedited service.
If an order placed with an expedited service does not arrive by the scheduled delivery date - which will be determined based on available tracking information - then we will cheerfully refund the cost you paid for shipping.
You will receive an email with details when your order is shipped.
Most U.S. customers will receive a shipping notification email that includes a tracking number. Please remember that tracking isn't always updated in a timely fashion by shipping carriers, so please allow a little time for everything to register in their systems.
Please note that some orders under 5 ounces in shipping weight may be shipped with an untracked service. This rarely changes the nature of their arrival.
If you live outside of the U.S., you will get a tracking number if you choose the "Express" service.
To learn about our 365 Day Free Returns and Exchange Policy and return shipping, please consult our Returns Page.
Customers in the US will almost always have their orders shipped from Alpharetta, GA. Occasionally, due to stock issues on discontinued items, US-based customers will have their order shipped from our EU warehouse, located in Budapest, Hungary.
Most customers outside of the US will have their orders shipped from our EU warehouse in Budapest, Hungary. Some orders to Canada and select destinations may be shipped from Atlanta, GA.